Shipping policy

Last Updated: May 2026

At The Great Project (operated by EY Digital Brands LLC), we aim to deliver your order quickly, reliably, and transparently. Please review our shipping terms below before placing an order.

1. Processing Time

Orders are processed within 1–2 business days of payment confirmation (Monday through Friday, excluding US federal holidays). Orders placed after 4:00 PM Eastern Standard Time (EST) will begin processing on the next business day. You will receive an email confirmation once your order has been dispatched.

2. Shipping Cost

We offer FREE standard shipping on all orders with no minimum purchase required. No coupon code is needed — free shipping is automatically applied at checkout.

3. Estimated Delivery Time

Standard delivery takes approximately 7–12 business days from the date of dispatch. Delivery times are estimates and may vary due to carrier delays, customs processing (for international orders), or peak seasons. Business days exclude weekends and public holidays.

4. Carriers and Shipping Partners

We ship via a network of trusted logistics partners, including:

  • DHL
  • USPS (United States Postal Service)
  • UPS
  • YunExpress
  • Other regional last-mile delivery partners (depending on your location)

The carrier assigned to your order is determined by your destination and order size.

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. If you have not received a tracking email within 3 business days of placing your order, please check your spam folder and then contact us at support@thegreatproject.com.

6. International Shipping

We ship to many countries worldwide. International shipping is available and is included in our free shipping offer. Please note:

  • Customs Duties & Taxes: Import duties, taxes, and customs clearance fees (if applicable) are the sole responsibility of the recipient. These charges are determined by your country's customs authority and are not included in our pricing.
  • Customs Delays: International orders may be subject to customs inspection, which can add additional transit time. We are not responsible for delays caused by customs processing.
  • Restricted Countries: We reserve the right to decline shipments to certain countries due to carrier or legal restrictions.

7. Shipping Address Accuracy

It is the customer's responsibility to ensure that the shipping address entered at checkout is correct and complete (including apartment number, postal code, and country). We are not responsible for orders delivered to an incorrect address provided at checkout. No refunds will be issued for orders lost or returned due to an incorrect address provided by the customer.

If you realize you have entered an incorrect address, please contact us immediately at support@thegreatproject.com. We can only update addresses before the order is dispatched.

8. Lost or Significantly Delayed Shipments

If your tracking information shows no movement for more than 5 business days, or your order has not arrived within 20 business days of the estimated delivery date, please contact our support team at support@thegreatproject.com. We will open an investigation with the carrier and respond within 5 business days. Where a shipment is confirmed lost by the carrier, we will issue a replacement or full refund at our discretion.

9. Order Modifications and Cancellations

Once an order has been confirmed and payment collected, we are unable to modify the order (including items, quantities, or shipping address after dispatch). If you wish to cancel your order, you must contact us immediately at support@thegreatproject.com before the order is dispatched. We cannot guarantee cancellation is possible after an order enters the fulfillment process.

10. Contact Us

For all shipping-related inquiries:

EY Digital Brands LLC (The Great Project)
1603 Capitol Avenue, Suite 415
Cheyenne, WY 82001
United States