Billing Terms & Conditions

Last Updated: May 2026

These Billing Terms & Conditions govern all payment and billing transactions between you and EY Digital Brands LLC, operating as The Great Project ("we," "us," or "our"), for purchases made through thegreatproject.com. By placing an order, you agree to these billing terms.

Table of Contents

  1. Accepted Payment Methods
  2. Currency
  3. When Payment Is Collected
  4. Subscription Billing
  5. Failed Payments
  6. Billing Descriptor
  7. Chargebacks and Disputes
  8. Fraud Prevention
  9. Payment Security and PCI DSS Compliance
  10. Billing Contact

1. Accepted Payment Methods

We accept the following payment methods at checkout:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Maestro
  • Apple Pay
  • Google Pay
  • PayPal
  • Shop Pay

We reserve the right to add or remove accepted payment methods at any time without prior notice. Available payment methods may vary depending on your location.

2. Currency

All prices displayed on our website and all transactions are processed in United States Dollars (USD). If your bank account or card is in a different currency, your financial institution will apply the applicable exchange rate and may charge a foreign transaction fee. We are not responsible for any currency conversion fees charged by your payment provider.

3. When Payment Is Collected

For one-time purchases, payment is collected in full at the time you confirm your order and checkout is completed. You will receive an email order confirmation once payment has been successfully processed.

If a payment fails at checkout, your order will not be placed. Please verify your payment details and try again or use an alternative payment method.

4. Subscription Billing

If you purchase a subscription product (available in monthly, quarterly, or semi-annual billing cycles), the following applies:

A. Recurring Charge Authorization

By enrolling in a subscription, you expressly authorize EY Digital Brands LLC to charge your chosen payment method on a recurring basis at the subscription interval you selected, until you cancel. This authorization remains in effect until you cancel your subscription in accordance with our Subscription Policy.

B. Billing Schedule

  • Monthly: Charged every 30 days from the date of your first order.
  • Quarterly: Charged every 90 days from the date of your first order.
  • Semi-Annual: Charged every 180 days from the date of your first order.

C. Pre-Charge Email Notification

We will send you an email notification at least 3 days before each recurring charge, reminding you of the upcoming billing date and amount. This notification will be sent to the email address on file with your account.

D. Price Changes

If we change the price of a subscription product, we will notify you at least 14 days in advance of the new price taking effect. Continued use of your subscription after the price change date constitutes acceptance of the new price. If you do not agree to the new price, you may cancel your subscription before the change takes effect.

5. Failed Payments

If a recurring subscription payment fails (e.g., due to insufficient funds, expired card, or bank decline), we will:

  1. Automatically retry the charge up to 3 times over a 7-day period.
  2. Send you an email notification of the failed payment and request that you update your payment information.
  3. If all retry attempts fail, suspend your subscription until a valid payment method is provided.

To update your payment information, log in to your account at thegreatproject.com or contact us at support@thegreatproject.com. Reinstating a suspended subscription may result in an immediate charge for the outstanding balance.

6. Billing Descriptor

Charges from us will appear on your bank or card statement as one of the following:

  • THE GREAT PROJECT
  • EY DIGITAL BRANDS LLC

If you see a charge from either of these descriptors and do not recognize it, please contact us before disputing the charge with your bank — we can resolve most billing questions within 2 business days without the need for a formal dispute process.

Note: Our charge descriptors are registered with Shopify Payments and PayPal. If your statement shows a different descriptor you do not recognize, please contact us immediately at support@thegreatproject.com.

7. Chargebacks and Payment Disputes

We encourage you to contact us first before initiating a chargeback or payment dispute with your bank or card issuer. Filing a chargeback without first contacting us may result in delays and additional complications.

To resolve a billing concern before it becomes a formal dispute:

We will investigate and respond within 2 business days. Where a charge is found to be in error, we will issue a full refund without requiring a formal dispute.

Where a chargeback is found to be unwarranted (i.e., the purchase was made and fulfilled in accordance with our terms), we reserve the right to contest the chargeback and provide evidence to the payment processor.

For transactions processed through PayPal, customers may also submit disputes through PayPal's Resolution Center within 180 days of the transaction date. We will respond to all PayPal dispute requests promptly and provide evidence of fulfillment where required.

8. Fraud Prevention

We actively monitor transactions for signs of fraudulent activity to protect both our customers and our business. We reserve the right to:

  • Cancel or reject orders that exhibit signs of fraud, including unusual patterns, mismatched billing/shipping addresses, or flagged payment methods.
  • Request additional identity verification before processing high-value or flagged orders.
  • Suspend or close accounts associated with fraudulent activity.

If your order is flagged and cancelled in error, please contact us at support@thegreatproject.com and we will be happy to assist you.

9. Payment Security and PCI DSS Compliance

We take the security of your payment information seriously:

  • PCI DSS Compliance: Our payment processing is handled by PCI DSS Level 1 compliant payment processors (Shopify Payments, PayPal, and Airwallex). We comply with the Payment Card Industry Data Security Standard (PCI DSS) requirements applicable to our merchant level.
  • SSL Encryption: All pages on our website, including checkout, are protected by SSL/TLS encryption (indicated by the padlock icon in your browser). Your payment data is transmitted securely and cannot be intercepted in plain text.
  • No Card Storage: We do not store your full credit or debit card number on our servers. Tokenization technology provided by our payment processors is used to facilitate future transactions without exposing your full card details.

10. Billing Contact

For all billing inquiries, please contact our support team:

A link to our Return & Refund Policy is included in all order confirmation and subscription billing emails sent to customers.

EY Digital Brands LLC (The Great Project)
1603 Capitol Avenue, Suite 415
Cheyenne, WY 82001
United States