Return and Refund Policy

Last Updated: May 2026

At The Great Project (operated by EY Digital Brands LLC), we stand behind the quality of our products and want you to feel confident in every purchase. Please read this policy carefully before placing an order.

Table of Contents

  1. Return Window
  2. Eligibility Criteria
  3. 60-Day Money-Back Guarantee
  4. How to Initiate a Return
  5. Return Shipping Costs
  6. Refund Processing
  7. Exchanges
  8. EU Customers — Right of Withdrawal
  9. Damaged or Lost in Transit
  10. Contact Us

1. Return Window

We accept returns within 30 days from the date of delivery. To be eligible for a return, you must initiate the request within this window by contacting us at support@thegreatproject.com.

2. Eligibility Criteria

Unopened / Unused Items

Items that are unopened and unused, in their original packaging with all seals intact, may be returned for any reason within 30 days of delivery.

Opened / Used Items

Opened or used items are only eligible for return if they are faulty, damaged, or materially different from what was described at the time of purchase. We reserve the right to request photo or video evidence of any defect.

Non-Returnable Items

  • Dietary supplements and wellness consumables with a broken seal (excluded for hygiene and safety reasons)
  • Items returned more than 30 days after delivery
  • Items purchased as part of a final-sale or clearance promotion (where noted at checkout)
  • Gift cards

3. 60-Day Money-Back Guarantee (6-Month Supply Purchases)

Customers who purchase a 6-month supply of any eligible product are covered by an extended 60-day money-back guarantee from the date of delivery. This guarantee applies even to opened products and is processed as a full refund to the original payment method. To claim, contact us at support@thegreatproject.com within 60 days of delivery.

4. How to Initiate a Return

  1. Email support@thegreatproject.com with your order number, the item(s) you wish to return, and the reason for return.
  2. Our support team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Do not ship items back without an RMA — unauthorized returns may not be processed.
  4. Pack the item(s) securely and ship to the address provided in your RMA confirmation email.

5. Return Shipping Costs

  • Defective, damaged, or incorrect items: We will provide a prepaid return shipping label at no cost to you.
  • Change-of-mind returns (unopened items): The customer is responsible for return shipping costs.

6. Refund Processing

Once we receive and verify your returned item(s), your refund will be processed within 10 business days. Refunds are issued to the original payment method used at checkout. Depending on your payment provider or financial institution, it may take an additional 3–7 business days for funds to appear in your account.

You will receive an email confirmation when your refund has been initiated.

7. Exchanges

We do not offer direct product exchanges. If you would like a different item or variant, please return the original item (if eligible under this policy) and place a new order at your convenience.

8. EU Customers — Statutory Right of Withdrawal

If you are located in the European Union (EU) or European Economic Area (EEA), you have the unconditional right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any reason whatsoever. This right applies regardless of whether the item has been opened or used, except for sealed goods that are not suitable for return due to health protection or hygiene reasons that were unsealed after delivery.

To exercise your right of withdrawal, notify us in writing at support@thegreatproject.com before the 14-day period expires. Upon a valid withdrawal notice, we will refund the full purchase price including the original standard shipping costs within 14 days of receiving your notice or the returned goods (whichever is later). You are responsible for the direct cost of returning the goods to us.

9. Damaged or Lost in Transit

If your order arrives visibly damaged or is lost in transit, please contact us within 7 days of the expected delivery date. Provide your order number and, where possible, photographic evidence of the damage. We will liaise with the carrier and, where appropriate, issue a replacement or full refund at no additional cost to you.

PayPal Dispute Resolution

For purchases made through PayPal, customers may also submit disputes through PayPal's Resolution Center (paypal.com/disputes) within 180 days of the transaction date. We will respond to all PayPal dispute requests promptly. If the dispute is found to be valid, we will issue a refund through PayPal directly.

We encourage you to contact us at support@thegreatproject.com before filing a PayPal dispute — we resolve the vast majority of billing concerns within 2 business days without formal escalation.

10. Contact Us

For all return and refund inquiries, please reach out to our customer support team:

EY Digital Brands LLC (The Great Project)
1603 Capitol Avenue, Suite 415
Cheyenne, WY 82001
United States